This thesis and internship opportunity delve into the realm of customized chatbot development, leveraging cutting-edge tools and real-world case studies in collaboration with Statwolf. The primary focus is on enhancing service operations efficiency, particularly within the energy systems sector. By harnessing state-of-the-art techniques in natural language processing and machine learning, this research aims to design and deploy chatbots tailored to address specific needs and challenges encountered in service delivery. Through a collaborative effort with industry partners specializing in energy systems, the project aims to develop innovative solutions that streamline customer interactions, automate support processes, and ultimately optimize service performance. This endeavor offers a unique opportunity to gain hands-on experience in the application of advanced technologies while making tangible contributions to improving operational workflows in the energy sector.